Most of the inquiries made by our new customers revolve roughly one subject; contact center prices. Contact Center Pricing might be the sole significant aspect in the entire outsourcing procedure, and there are several variables involved from talent levels to the category of work area and period of the submission. Below are a few of the standard instructions to pricing in our business:
1.) Inbound. Inbound Call Center Services are likely to be priced in three key methods:
a.) Shared. These are services in which a team of agents responds to calls for 1-3 dozens of customers. The customer then pays for only the time spent per minute basis; it ranges from $.35-$.45/minute at low-cost international agencies to $.75-$.90/minute in the Canada. Shared Services are suitable for requests with little volume.
b.) Dedicated. This service mostly involves a devoted team of agents that manage calls absolutely for one customer. Our Call Centers usually price this type of service on a per hour rate; it ranges from $8-$15 internationally to $22-$28 in the US for usual agents. Dedicated Services are ideal for complex requests or when the amount is considerable and expected.
c.) Monthly. This kind of pricing is a split of Dedicated only collected into a monthly rate instead of a per hour rate. Many cheap international contact centers provide this kind of pricing, but it is unusual to find it in Europe and North America.
2.) Outbound. These services are priced in the following techniques:
a.) Hourly. This is the standard contact center pricing format for support, outbound sales, and lead generation. Rates differ depending on the area of the agency from $6-$10 at smaller companies in the Philippines to $10-$15 in Latin America $22-$28 in Canada. In developed countries, this can go up to $30-$50 per hour.
b.) Commission: On some generation submissions, a complete commission format is vital for both parties included. This fee entirely depends on the situation, but the amount gained per hour by the contact center should offer at a 10% to 20% premium over the standard hourly rates.
c.) Hourly plus commission: Just like you pay an internal sales agent, in this situation, a format offers both teams skin in the game and usually works well to increase performance.
3.) Location: Location is the sole largest variable in contact center pricing. It doesn’t matter the location of the contact center; location will have a big effect on costs. Below is a guideline to costs by geographic area of the agency:
a.) India/Pakistan: $6 – $12 per hour.
b.) Eastern Europe $12 – $25 per hour
c.)Western Europe: $40+ per hour
d.) Australia: $35 – $55 per hour
e.) The Middle East and Africa: $15 – $20 per hour
f.) South America/Caribbean and Central: $8 – $18 per hour
g.) Asia: $8 – $14 per hour
h.) Canada: $22 – $35 per hour
Are you prepared to get a custom-made quote for your campaign? Call us now and let us examine your all needs and bring you five agencies of your area.