FAQ

We suggest the following websites for business information:

The Direct Marketing Association: Leading industry organization representing the interests of the direct marketing industry, from contact centers to direct email marketers.

American Teleservices Association:
National organization dedicated exclusively to the interest of the contact center business.

National Do Not Call Registry: Federal Trade Commission website endorsing the National DNC Registry for both Consumers and Businesses.
Kindly check our page on the Top 5 Outsourcing Concerns to learn how we can assist your company to avoid subcontracting drawbacks.

More-Than-Call-Center is your link to the top Contact Centers for client service, market research, sales, lead generation, and telemarketing. Contact us today for your free consultation.

Outsourcing to a qualified contact center has several benefits such as:

  • Flexibility to manage volume that is irregular or seasonal
  • Reduced fixed costs
  • Improved representative talent team
  • Scalability to rise rapidly as business progresses
  • Aptitude to instantly upgrade technology by using a state of the art contact center
  • The contact centers in our network are situated across the globe in any place that can provide fruitful personnel at a reasonable cost. The best locations are in the US, Asia, Eastern Europe, Latin American and South Africa.

    Improving the customer support offered by your company is crucial to lasting achievement. Subcontracting to a qualified contact center is the best way to enhance call management stats like Average Answer Time, Abandonment Rate, and Average Handle Time. Also, many contact center agencies own state of the art technology which can assist to service your clients more efficiently.

    Hiring a call center is just a simple procedure when you operate with us. More-Than-Call-Center has been in on the market since 2010, and we will take you through the procedure from preliminary analysis of the condition, to country choosing. We will introduce you the best contact center agencies. We are your contact center subcontracting specialists and will be here to assist for more years to come.

    Subcontracting costs differ depending on the area of your associate. Here is a link to supplementary information on contact center pricing. Kindly contact to discuss more when set to have some outsourcing proposal.

    Internal Contact Center Operations can be costly. We have several customers that have found subcontracting to be an excellent way to turn fixed prices into variables ones. More savings can be found by hiring a global call center in little cost places like Jamaica, Mexico, India, the Philippines, and Eastern Europe.

    Many companies are looking to discover new ways to increase sales. Our contact center associates are on standby to assist you to boost the number of telemarketing representatives on the phone and also improve your conversions. Contact us today to talk about ways to increase your sales with least effort.

    Offering support to your clients is often a difficult task that can be convoluted by technology issues and human resource. Subcontracting to a contact center associate can often be the right way to draw in gifted representatives and advance to the best expertise with the turn over of a switch.

    Contact Center Outsourcing is the procedure of hiring a Call Center company to manage your client support, lead generation, sales, or back office activity. You can subcontract to an agency near to halfway across the world. More-Than-Call-Center is a consulting company that specializes in being a third party to this subcontracting procedure.

    Avoid trial and error: You can look for business publications or the internet for contact centers. However, we have outsourced dozens of hours of call center job over the years and identify the call centers that do well.

    Experience:
    We have subcontracted several contact center campaigns for some years. Our chiefs have come across each sort of campaign and are capable to influence this knowledge to increase your probability of success.

    Leverage: A section of our new customers have had negative experiences with outside call centers previously. Since the majority of our contact centers in our network have two and above global clients, you get a priceless cover policy for your campaign. Our contact centers have extra motivation to perform for each our customer, a many of their business may depend on it.

    It’s Free: The Contact Centers in our network consent to pay us a little fee for the business that is passed to them. Hence, we do not charge our clients for the services. Your contact center charges are normally equal or lower than if you spoke to them directly. This is a win-win-win for everyone involved.

    We operate with an extensive variety of reliable, trained call center agencies. Our contact center companies vary from 30 to 8,000 seats. They are situated in Canada, the U.S., Central and South America, The Philippines, Egypt, India, and South Africa.

    The More-Than-Call-Center is not an agency but, our associates are. More-Than-Call-Center is a contact center consulting company that is devoted to boosting the subcontracting procedure. We work with more than 100 contact center agencies to make sure at our clients partner with the perfect match for their campaign. We do not price our customers any fee. We get a small constant commission through our understanding with the contact centers. This confirms that our objective is to build up subcontracting partnerships that continue for years.

    A Call Center Agency is a specialized company with brick and mortar or cloud-based services that will engage with you to manage all types of back office processing applications or contact center. These contact centers can be situated anyplace on the globe from the US and Canada to Asia, Europe, or Latin America. They will response to emails, answer the phone, or messages on behalf of your business. The majority of the customers will never make out that you have hired an external partner. Contact Center Agencies provide an excellent means to lessen fixed costs, boost sales production, and increase your scalability or flexibility.

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